The AI-Powered Future of Hotel Guest Experience
People stay at hotels to have rest, get prepared, meet, relax and enjoy vacation. Our solution takes a unique approach on improving hotel experience providing guests with information on hotel services and enabling them to make instant requests, set preferences, book services, make food orders and communicate with hotel staff from the comfort of their room, nearby conference hall or while having a walk around the city.
Being an IT company, we've been focused to make a friendly, feature rich, lightweight - and at the same time very robust and secure solution that has great performance and reliability, seamlessly works on any device, scales to any hotel size and can work either completely standalone or integrated with your PMS and any hotel infrastructure.
Hotels are about people, hospitality and communication - we are very inspired to have created a solution that both helps guests find comfort during their stay and makes hotel services reach their guests. We invite you to explore what our solution can do and feel free to write us an e-mail with a quick question or book a live demo!
Ask in any language
Ask in any language
For your guests
A comprehensive suite of tools designed to delight guests and empower your team
Guests browse restaurants, view menus with dietary info and portion sizes, book tables, and order room service - all from their device.
Restaurants & room service
Guests browse restaurants, view menus with dietary info and portion sizes, book tables, and order room service - all from their device.
Events & activities
Showcase your hotel's events, recurring activities, and amenities. Guests discover, book, and manage their experiences effortlessly.
Quick requests
Extra towels, toiletries, or a power adapter - one tap sends the request to your team with real-time status tracking.
Guest-staff chat
Direct messaging between guests and hotel departments. Written records, async communication, instant toast alerts for staff.
Push notifications
Booking confirmations, order updates, chat replies - delivered instantly.
Billing, payments and loyalty
Transparent, itemised accounts. Guests pay online via card or bank transfer. Staff record cash payments, apply loyalty discounts, and issue refunds in seconds.
Housekeeping management
Room status dashboard, do not disturb / make up room flags, request queues, and bulk operations for housekeeping teams.
Unified calendar
One calendar view for all guest bookings - restaurants, activities, events. No double-booking, no confusion.
Multi-language support
Serve international guests in their preferred language. The interface adapts to each user's locale for a seamless, native experience.
An experience guests love
Intuitive, beautiful, and fast - designed for guests who expect the best
Your always-on guest assistant
Meet neiaroBot - the AI concierge that answers guests in any language, grounded in your hotel's real information, and guides them straight to the right place to act.
- Answers in any language, any hourGuests ask in their own language and get a short, accurate reply - day or night, no waiting for staff.
- Grounded in your hotel's real dataDraws on your live hours, Wi-Fi, menus, activities and events. It never invents prices, times, or availability.
- Takes guests to the right screenInstead of just naming a page, it deep-links straight to the exact menu, activity, or booking to act on.
- Hands off to staff cleanlyWhen a request needs a person, it escalates to the right department and opens the staff chat, ready to send.
- Your brand, your nameName it, match your accent colour, and tune its tone - or switch it off entirely. Every property decides.
- Guidance only - guests stay in controlIt never orders, books, or pays on a guest's behalf. It brings them to the screen; they confirm.
Hi · Hola · Bonjour · 你好 · こんにちは
Ask in any language
AI concierge - it can make mistakes. You can always talk to our staff.
Your always-on guest assistant
Meet neiaroBot - the AI concierge that answers guests in any language, grounded in your hotel's real information, and guides them straight to the right place to act.
Hi · Hola · Bonjour · 你好 · こんにちは
Ask in any language
AI concierge - it can make mistakes. You can always talk to our staff.
- Answers in any language, any hourGuests ask in their own language and get a short, accurate reply - day or night, no waiting for staff.
- Grounded in your hotel's real dataDraws on your live hours, Wi-Fi, menus, activities and events. It never invents prices, times, or availability.
- Takes guests to the right screenInstead of just naming a page, it deep-links straight to the exact menu, activity, or booking to act on.
- Hands off to staff cleanlyWhen a request needs a person, it escalates to the right department and opens the staff chat, ready to send.
- Your brand, your nameName it, match your accent colour, and tune its tone - or switch it off entirely. Every property decides.
- Guidance only - guests stay in controlIt never orders, books, or pays on a guest's behalf. It brings them to the screen; they confirm.
Up and running in no time
neiaro integrates seamlessly into your hotel operations with minimal setup
Guest checks in
At check-in, guests receive their neiaro credentials. They open the platform on any device - phone, tablet, or laptop - and install it as an app in one tap.
Explore & book
Guests discover restaurants, browse menus, book activities, request room items, and chat with staff - all from a single, intuitive interface.
Instant staff response
Your team receives requests in real time, organised by department. Smart routing, clear queues, and instant notifications ensure nothing falls through the cracks.
Powerful tools for your team
Every department gets a purpose-built interface tailored to their workflow
Real-time overview of requests, bookings, and room statuses. Filterable, searchable, and always up to date.
Operations dashboard
Real-time overview of requests, bookings, and room statuses. Filterable, searchable, and always up to date.
Request queue management
Prioritised request lists with room numbers, timestamps, and one-click completion. Guests are notified automatically.
Kitchen & restaurant ops
Order queues with status progression, special dietary flags, table management, and booking workflows.
User & session management
Create guest accounts, assign rooms, manage roles, reset passwords, and monitor active sessions for security.
Works alongside your existing systems
neiaro complements your property management system - it doesn't replace it
neiaro is a guest experience layer that enhances your existing PMS. No rip-and-replace required.
PMS complement
neiaro is a guest experience layer that enhances your existing PMS. No rip-and-replace required.
Fast deployment
Cloud-hosted and ready to go. Your hotel can be live in days, not months. Minimal IT involvement required.
Secure & compliant
Versioned user agreements, session management, complete audit trails, and role-based access control.
Installable app (PWA)
No app store required. Guests install neiaro on their phone for a native app-like experience with push notifications.
Complete audit trail
Every action logged with full attribution. From bookings to payments - dispute resolution and compliance, covered.
Role-based access
Distinct roles from guest to activities, housekeeping and on. Each user sees exactly what they need - no more, no less.
Hotel benefits
Why it matters
Before
- Phone calls to the front desk for every request
- Guests hunt through menus or call the front desk for simple questions
- Paper brochures for activities and dining
- Verbal handoffs between departments
- No visibility into request status
- Billing surprises at checkout
With neiaro
- One-tap digital requests with instant confirmation
- The neiaro AI concierge answers instantly in any language and links straight to the action
- Interactive digital catalogue with real-time availability
- Automatic routing to the right department
- Full status tracking from request to completion
- Real-time transparent billing with online payment
What's new
Stay up to date with the latest features and improvements
Frequently asked questions
Everything you need to know before your first conversation with us
We offer a very flexible solution with user-first UI founded on the most recent technology that works on all recent devices and networks - and can integrate with any hotel infrastructure.
What are your key advantages over similar solutions?
We offer a very flexible solution with user-first UI founded on the most recent technology that works on all recent devices and networks - and can integrate with any hotel infrastructure.
How is the AI concierge priced?
We work with all leading AI providers - Anthropic, OpenAI, Google and others - and can either handle the AI billing on our side or support your own external provider credentials, whichever suits your property best.
Does a hotel need to run any on-premise IT infrastructure?
neiaro is completely cloud-based - this way it's easy to provide hotel guests with access from all locations. By partnering with the largest global datacenters we ensure robust network availability and speed, data security, managed backups and automatic updates. No infrastructure overhead costs for the hotel.
How do you protect hotel and guest data?
Customer data is protected in accordance with applicable local laws and stored on encrypted volumes with strictly controlled physical access. We never share any customer data with third parties - we believe customer trust is our key asset.
Can your solution be integrated into our website?
neiaro runs as a standalone app to ensure the best possible user experience. The app is cross-platform with a professional UI design that would be significantly limited by embedding it directly into a website, popover, or similar container.
How is your app installed on a device?
We use the latest PWA (Progressive Web Application) technology - secure, high-performance, with no downloads required. It's as accessible as any native app (including push notifications) and always runs the latest version automatically, completely removing the need for app store updates.
What customisations are available?
Customisations such as branding, additional or modified features, and interface themes are possible upon agreement and are priced according to implementation complexity and product roadmap alignment.
Where can we find customer success stories or testimonials?
We believe the strongest trust is built on first-hand experience and partnership. That's why we invite you to build your own success story - we're confident to offer a 2-week free guided pilot.
Won't a pilot disrupt our daily operations?
Our solution can run in a self-sufficient standalone mode (both in pilot and production environment), so it doesn't interfere with existing infrastructure like core PMS etc, but can provide all available services, process payments etc. as required in each particular environment. All integrations are optional.
Is any staff training required?
The interface is intuitive and user flows are very structured, so formal training is not required. Our support team is always available to brief staff on any part of the system for any specific use case.
What is your pricing model?
We offer transparent pricing with flat subscription rates, subject to property size.
Ready to see it live?
Choose how you'd like to connect - book instantly or send us your details
Book a live demo
Schedule a 15-minute live system walkthrough followed by 15 minutes of Q&A with our team.
- Instant calendar confirmation
- No commitment required
- Seeing our system live is worth a thousand words
Not ready yet?
Send us your details and we'll be in touch within 24 hours